Mortenson Dental Partners

In the rapidly evolving world of dentistry, Mortenson Dental Partners stands out for its unique approach to patient care and practice management. Led by CEO Bill Becknell, the organization integrates innovative strategies with a strong focus on doctor and employee ownership, creating a supportive environment for both clinicians and patients.

A Unique Origin Story

Bill Becknell's journey into dentistry is as fascinating as it is unconventional. With 21 years of experience in the grocery industry, he transitioned into dentistry by joining Mortenson Dental Partners as Chief Strategy Officer in 2014. His path exemplifies how diverse experiences can lead to success in unexpected fields.

Ownership Structure

One of the key differentiators for Mortenson Dental Partners is its ownership structure, which is 100% doctor and employee-owned. Unlike many dental service organizations (DSOs) that rely on private equity, Mortenson Dental operates without outside capital. This structure fosters a close-knit community where decisions are heavily influenced by practicing doctors, ensuring that patient care remains the top priority.

With 33% of the company owned by employees through an Employee Stock Ownership Plan (ESOP), every team member has a stake in the success of the organization. This not only motivates staff but also enhances the overall patient care experience.

Comprehensive Support System

Mortenson Dental Partners prides itself on having a robust support platform that is innovative and ahead of its time. A notable example is their automated insurance payment processing system, which has significantly reduced the administrative burden on practices. Previously, around 70 staff members were dedicated to processing insurance payments; now, that number has dwindled to just 10-15 thanks to automation. This efficiency allows practitioners to focus on what matters most: patient care.

A Doctor-Centric Culture

Mortenson Dental is deeply committed to fostering a doctor-centric culture. Mortenson has a unique "hire to retire" program, which aims to support clinicians throughout their careers. By regularly checking in with doctors to understand their needs, the organization tailors support to enhance job satisfaction and retention. With a remarkable 90% doctor retention rate, Mortenson Dental demonstrates that investing in clinician well-being pays off in loyalty and performance.

Moreover, the company offers free financial planning services to its doctors, addressing their concerns beyond clinical responsibilities. This initiative exemplifies their commitment to supporting a balanced lifestyle for their clinicians, allowing them to thrive both professionally and personally.

Continuous Education and Growth

Education remains a cornerstone of Mortenson Dental's philosophy. The company hosts a “Top Docs” continuing education program, providing new doctors with opportunities to learn from industry leaders while fostering camaraderie among peers. This program not only enhances their skills but also helps them build a network of support within the organization.

Conclusion: Key Takeaways

Mortenson Dental Partners exemplifies how innovative ownership structures, comprehensive support systems, and a commitment to education can transform the dental industry. With a focus on doctor and employee ownership, they create an environment where everyone is invested in patient outcomes. By prioritizing clinician well-being and fostering a culture of continuous improvement, Mortenson Dental not only elevates the standard of care but also sets a benchmark for other DSOs to follow.

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